WHO SHOULD FIX MY CAR?

A clean shop with accreditations that employs people who are professional-looking, certified, personable, open & honest. If they don’t take pride in themselves, their operation & their profession, how are they going to take care of you and your vehicle? Ask yourself, is this the type of Company that I feel comfortable with? Do they demonstrate that they care about their Customers? Nowadays, it’s as much about the Customer service experience as it is about fixing cars well… A poor repair process not only jeopardizes quality, but wastes precise time!

WHAT IS A DIRECT REPAIR SHOP?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

DO I NEED A CLAIM NUMBER?

Claim numbers are issued by your insurance company when your accident is reported to them. Just write it down and bring it when you come in to begin the repair process, Marlboro Auto Body will do the rest.

HOW MANY ESTIMATES DO I GENERALLY NEED?

None; it is not necessary for you to get several estimates before selecting a place.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE?

Absolutely! We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off. This enables us to provide a faster turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED, IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Today, most cars are built using uni-body (frame and body as one) construction. With the aid of state-of the-art laser measuring systems, your vehicle can return to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN MARLBOROR AUTO BODY MATCH MY CAR'S CURRENT PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Marlboro Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE ITS AT MARLBORO AUTO BODY?

Yes. Just let your service representative know what other work you would like, so that he or she can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your collision representative can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday.

HOW DO I GET HOME AFTER I DROP OFF MY CAR AT MARLBORO AUTO BODY?

We would be pleased to provide you a ride home. We at Marlboro Auto Body understand the difficulties that arise after an accident and would like to provide our customers a service that may make the experience less intrusive.

CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Enterprise Rent a Car provides rent from home on-line service and has a facility located 1 block away.

HOW WILL I BE NOTIFIED WHEN MY VEHICLE REPAIR IS COMPLETE?

You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail during the repair process if you have questions or concerns.

WILL I GET A WARRANTY ON MY REPAIRS?

Yes. Marlboro Auto Body guarantees all of their repairs.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your Marlboro Auto Body representative and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.